This Refund Policy explains how refunds are handled for purchases made on LeeWhys AI ("we," "us," or "our"), including subscriptions and credits used for AI-powered services.
1. Refund Eligibility
Refunds are only available under the following conditions:
- Unused subscription credits – only credits that have not been applied toward any AI service are eligible for a refund.
- Request window – refund requests must be submitted within three (3) days of the original purchase date.
- Approval required – all refund requests are subject to review and approval by LeeWhys AI, at our sole discretion.
- Non-refundable items – subscription credits that have been partially or fully used, as well as any add-on credits or one-time promotional credits, are non-refundable.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected].
- Provide your account email, order number, purchase date, and a brief explanation of the reason for your refund request.
- Submit your request within three (3) days of the original purchase date.
- All refund requests will be reviewed and approved at the discretion of LeeWhys AI.
3. Processing Refunds
Once a refund request is approved:
- Refunds will generally be credited to the original payment method used for the purchase, subject to the policies of your payment provider.
- Refunds may be subject to a processing fee not exceeding five percent (5%) of the refunded amount, where permitted by applicable law.
- If we are unable to issue the refund to the original payment method, we will contact you via email to arrange an alternative refund method or timeline.
4. Limitations and Liability
- Prohibited use – users are prohibited from using our platform for any illegal or unauthorized activities. We reserve the right to refuse a refund if we determine that our services have been used in violation of our Terms of Service or applicable law.
- Refusal of refunds – LeeWhys AI reserves the right to refuse any refund request that is abusive, fraudulent, or falls outside the scope of this Refund Policy.
- Force majeure and technical issues – LeeWhys shall not be liable for refunds, compensation, or losses caused by circumstances beyond its reasonable control, including but not limited to:
- Operational issues such as business closure or mismanagement;
- Failures or interruptions of third-party service providers, APIs, or cloud infrastructure;
- Technical issues or cyberattacks;
- Changes in applicable laws, regulations, or government actions.
5. Changes to This Policy
We may update or modify this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Effective Date" at the top of this page and, where required by law, provide additional notice (e.g., via email or an in-app notification).
Users are encouraged to review this Refund Policy periodically to stay informed about our current practices. Your continued use of our Services after changes take effect constitutes your acceptance of the updated policy.